Job Title: Hospitality & Booking Coordinator and Administrative Assistant
Location: Wells, Maine
Employment Type: Full-Time, In-Person
Pay: $25.00 per hour
Company Overview:
Maine Street Property Management is a dedicated team of professionals providing high-quality vacation rental and property management services. We pride ourselves on exceptional hospitality, seamless booking experiences, and strong operational support for our guests, homeowners, and internal team.
Job Summary:
The Hospitality & Booking Coordinator and Administrative Assistant will play a vital role in ensuring a smooth and exceptional guest experience from inquiry to checkout. This position will primarily support our luxury vacation rental department while also handling some company-wide administrative needs. The ideal candidate is highly organized, detail-oriented, and passionate about hospitality and customer service. Additionally, this role will support company-wide administrative functions, serve as our front desk reception, and handle incoming calls.
Key Responsibilities:
Hospitality & Booking Coordination:
- Manage booking inquiries, reservations, and guest communications via email, phone, and booking platforms.
- Ensure seamless check-in and check-out experiences by coordinating with the cleaning and maintenance teams.
- Respond promptly and professionally to guest concerns, providing excellent customer service and problem resolution.
- Monitor occupancy rates, cancellations, and last-minute booking opportunities to optimize revenue.
- Work closely with the Vacation Rental Property Manager and the Sales and Marketing Manager to enhance guest experience and implement guest satisfaction strategies.
- Solicit as many reviews from guests (and owners) as possible, respond to reviews, and take actions if someone has any issues communicated.
- Manage getting any Vacation Rental Agreements signed by booked guests and any waivers or property-specific forms that need to be filled out.
- Be the main point of contact for any guests before, during, and after their stay, ensuring exceptional service.
Administrative Support:
- Provide general administrative assistance and special project assistance to the team, as needed.
- Organize and maintain office documentation, supplies, and correspondence.
- Create and manage guest door access codes for their stay.
- Enter guest financial information into our Buildium software, managing booking changes, extra charges, etc.
- Serve as the company’s front desk reception, greeting visitors, assisting walk-ins, and handling all incoming calls.
- Support company-wide administrative functions as needed.
Qualifications & Skills:
- Previous experience in hospitality, property management, or administrative roles preferred.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite and reservation management software.
- Customer-focused mindset with problem-solving abilities.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Attention to detail and a proactive approach to tasks.
- Familiarity with the vacation rental and real estate industries, as well as sales and marketing, is a plus.
Why Join Maine Street Property Management?
- A supportive and dynamic team environment.
- Opportunities for growth and professional development.
- Competitive compensation and benefits.
- A chance to make a meaningful impact on guest experiences and operational success.
If you are passionate about hospitality, highly organized, and eager to contribute to a growing team, we invite you to apply!
Pay: $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
